PSD — Frequently Asked Questions

ALL PRODUCTS ARE DIY TEMPLATES, which means (you) the buy­er are respon­si­ble for edit­ing and print­ing. It is MY JOB (SELLER) to pro­vide accu­rate prod­uct descrip­tions, a qual­i­ty prod­uct and easy to fol­low instruc­tions. It is the BUYERS RESPONSIBILITY to read the full list­ing (before pur­chase) AND edit/print the tem­plate on your own. BEFORE REQUESTING ASSISTANCE, please uti­lize the help infor­ma­tion that I have put togeth­er for you.

PDF PRINTABLES BUYERSSome of the PURCHASING QUESTIONS below will relate to you, but your FAQ information is HERE.

PURCHASING QUESTIONS

HOW DO DIGITAL DOWNLOADS WORK?

Our files are DIY tem­plates that you (the buy­er) will edit and print.

Pur­chase the tem­plate and down­load it from your Etsy Pur­chas­es Tab. Your files will be avail­able as soon as Etsy process­es your pay­ment, usu­al­ly imme­di­ate­ly, but if Etsy has issues with your pay­ment info, it could take up to 48 hours. Unfor­tu­nate­ly, we do not process the pay­ments, so we have no con­trol over pro­cess­ing time.

CAN YOU EDIT A TEMPLATE, CHANGE THE DESIGN OF A PRE-MADE TEMPLATE, OR CREATE A CUSTOM DESIGN FOR ME?

Sor­ry, but I am no longer offer­ing cus­tom design ser­vices, design changes to pre-made tem­plates, or tem­plate edit­ing ser­vices.

ARE YOUR TEMPLATES EASY TO USE?

Every effort is tak­en to cre­ate tem­plates that are as easy to use as pos­si­ble, but buy­ers will still need the fol­low­ing to use our tem­plates:

  • PHOTOSHOP CS-CS6 or CC
  • Buy­er MUST know how to use PHOTOSHOP
  • Buy­er MUST know how to INSTALL FONTS

Buy­er MUST have a WORKING KNOWLEDGE of Pho­to­shop to be able to update text, change col­ors & to use the clip­ping masks pro­vid­ed. Basic Instruc­tions are includ­ed, but they are writ­ten with the expec­ta­tion that you (the buy­er) will already have a WORKING KNOWLEDGE of Pho­to­shop as required.

ARE FONTS INCLUDED WITH PURCHASE?

A list with links to the fonts used for EDITABLE TEXT will be pro­vid­ed as a down­load with pur­chase. Due to copy­right restric­tions, the actu­al font files CAN NOT be pro­vid­ed for you, you WILL need to fol­low the links, down­load & install the fonts.

FONT LICENSING CHANGES or NLA
I use fonts that are avail­able and free for com­mer­cial use when I cre­ate a design, BUT I do NOT own or design the fonts, THEREFORE it is pos­si­ble that a font that was once offered could be no longer avail­able by the design­er or may no longer be free for com­mer­cial use.

I apol­o­gize, but I do not refund for these rare issues as I have no con­trol AND the font is not the entire­ty of a design. If this hap­pens, you can pur­chase the font or use a sim­i­lar font of your own.

DO YOU OFFER TECHNICAL SUPPORT?

To keep DIY prices low, the cost of tech­ni­cal sup­port is not includ­ed with­in our DIY pric­ing. You must know how to use your ver­sion of Pho­to­shop & install fonts.

To help you with the DIY process, our tem­plates include detailed writ­ten instruc­tions, visu­al tuto­ri­als, trou­bleshoot­ing tips and a com­pre­hen­sive FAQ page. Please note that all of our mate­ri­als are writ­ten for buy­ers with pre­vi­ous pho­to­shop expe­ri­ence, as stat­ed as required in every list­ing.

PSD TUTORIALS

DO YOU OFFER REFUNDS/EXCHANGES?

Due to the dig­i­tal nature of this prod­uct, pur­chas­es are non-refund­able. All sales are final.

If you are hav­ing issues with your files, we will glad­ly pro­vide you with a new set of files ASAP.

DO YOU OFFER PRINTING SERVICES?

Sor­ry, but we do not. Our tem­plates are set up as Hi-RES dig­i­tal files that the buy­ers can print with any pro­fes­sion­al online print­ing ser­vice or at a local print shop. Every lab has slight­ly dif­fer­ent spec­i­fi­ca­tions so you (the buy­er) will need to adjust the files accord­ing to your pre­ferred print­ers needs.

Sor­ry, but I do not rec­om­mend home print­ing for pho­to cards, so I am not able to offer sug­ges­tions for mate­ri­als or for­mat­ting.

TERMS OF USE

PRO-PHOTOGRAPHERS may use our tem­plates as an add-on to the print­ed pho­to prod­ucts that they offer their clients (such as prints, cards, books, albums, ect). Prod­ucts must be pro­vid­ed to client in flat­tened print­ed form only.

EVERYONE ELSENOT FOR RESALE:
Please DO NOT RESELL, REDISTRIBUTE or SHARE these tem­plates as a whole or in part for any rea­son; claim these designs as your own; or sell any design dig­i­tal­ly or print on any online or brick & mor­tar store (includ­ing but not lim­it­ed to Etsy, Ebay, Cafe­press, etc.)

All designs © 2018 Dig­iluxe Design.

PSD TECHNICAL QUESTIONS

WHAT SOFTWARE DO I NEED?

PHOTOSHOP CS-CS6 or CC

CAN I USE PHOTOSHOP ELEMENTS?
I use FOLDERS to orga­nize large amounts of text, but some ver­sions of Ele­ments DO NOT sup­port the fold­ers fea­ture. I have spec­i­fied the soft­ware require­ments in each list­ing based on which files are set up using FOLDERS.

If you know that your ver­sion of PS ELEMENTS sup­ports the use of FOLDERS then you are able to use any of my files. BE SURE to check before pur­chase.

CAN I USE ANOTHER PHOTO-EDITING PROGRAM?
Maybe, but I can not guar­an­tee the files will work as I only test in Pho­to­shop. Let’s just say that my FILES CAN ONLY BE OPENED in PHOTOSHOP.

HOW DO I INSTALL FONTS?

Unfor­tu­nate­ly, I can not pro­vide direc­tion for installing fonts, as the steps vary depend­ing on your spe­cif­ic mod­el of com­put­er. Here is a link to help­ful font instal­la­tion info from one of my favorite font sites, that might help.

DaFont.com — How to Install Fonts

HOW DO I RESIZE A TEXTBOX?
  1. Dou­ble-click on the text lay­er and a bound­ing box with anchors will appear in the cor­ners and the cen­ter.
  2. Hov­er over any of the anchor box­es until the direc­tion­al arrows appear.
  3. Once you see the arrow, right click on the bound­ing box and drag the box to the size that you need.

If you have not done this before, it may take some prac­tice. I do not offer visu­al tuto­ri­als of this, so if you need a visu­al, you will need to search youtube for some­thing sim­i­lar to “how to resize a textbox in pho­to­shop.”

HOW DO I RESIZE A DESIGN ELEMENT OR COLORED BOX?
  1. Select the lay­er of the ele­ment that you want to adjust.
  2. Select EDIT < FREE TRANSFORM from the main menu OR click CTRL + T.
  3. A bound­ing box with anchors will appear in the cor­ners and the cen­ters of the ele­ment.
  4. Hov­er over any of the anchor box­es until the direc­tion­al arrows appear.
  5. Once you see the arrow, right click on the bound­ing box and drag the box to the size that you need.
If you have not done this before, it may take some prac­tice. I do not offer visu­al tuto­ri­als of this, so if you need a visu­al, you will need to search youtube for some­thing sim­i­lar to “how to resize a textbox in pho­to­shop.” IMPORTANT NOTE: Enlarg­ing design ele­ments may cause you to loose image qual­i­ty depend­ing on how much larg­er you choose to resize them. Mak­ing them small­er will NOT effect image qual­i­ty.
CAN I CREATE A DIGITAL MAGAZINE FROM YOUR MAGAZINE FILES?

Yes, you can cre­ate a dig­i­tal mag­a­zine using my mag­a­zine files, but every file host has dif­fer­ent instruc­tions for sav­ing & upload­ing files to their site, so those instruc­tions are not includ­ed with­in my doc­u­men­ta­tion. I pro­vide the PSD files, but PSD files are not sub­mit­ted for pub­li­ca­tion, the PSD files will need to be saved & uploaded based instruc­tions from your cho­sen host­ing site.

I sug­gest ISSUU.COM and here is the link to their FILE INSTRUCTIONS. There are prob­a­bly a vari­ety of oth­er sites that you can use, but you will need to source oth­er sites and their instruc­tions on you own.

Unfor­tu­nate­ly, I can not assist you with trou­bleshoot­ing for this process as I am not affil­i­at­ed with any oth­er site and I do not upload mag­a­zines myself so I have no idea how that process works. The best I can offer is a link to issue.com, which is a site that my buy­ers have report­ed hav­ing suc­cess with.

CAN I CREATE A PDF FOR EMAILING FROM YOUR MAGAZINE FILES?

Our mag­a­zine files are PSD files, which can be saved in a wide vari­ety of ways, how­ev­er we ONLY pro­vide writ­ten instruc­tions on how to save your file for pro­fes­sion­al print­ing. Instruc­tions for ALL OTHER sav­ing meth­ods or file con­ver­sion meth­ods (includ­ing sav­ing as a JPG or PDF for email­ing to clients) are the buy­ers respon­si­bil­i­ty.

SAVING AS A PDF FOR EMAILING HELP
1. CREATE PDF IN PHOTOSHOP: Unfor­tu­nate­ly, the process/steps for sav­ing a PSD file as a PDF file in Pho­to­shop changes dras­ti­cal­ly depend­ing on your ver­sion of Pho­to­shop. With that said, I sug­gest a google search for some­thing sim­i­lar to “Sav­ing a PSD file as a PDF file in Pho­to­shop (insert your ver­sion)” and hope­ful­ly their will be instruc­tions avail­able online.

USE A CONVERSION SITE: Pre­vi­ous buy­ers have men­tioned that there are sev­er­al dif­fer­ent free web­sites that will con­vert JPG files to a mul­ti­ple page PDF. These sites can be found by using google search. I would sug­gest search­ing for “con­vert­ing JPEGs to a PDF” or oth­er sim­i­lar word­ing.

ADOBE ACROBAT: Adobe Acro­bat has also been men­tioned as a way to cre­ate a mul­ti­ple page PDF. Again, you would need to do a google search for some­thing like “How to cre­ate a Mul­ti­ple Page PDF using Adobe Acro­bat” or oth­er sim­i­lar word­ing.

Unfor­tu­nate­ly, I can not assist you with trou­bleshoot­ing for these options or addi­tion­al ones as I am not famil­iar with the process.

WHERE CAN I PRINT MY FILES?

The print­ers below are sug­ges­tions only, not every lab will print every style/size of tem­plate that we sell. Sourc­ing a print shop will be up to the buy­er.

Our tem­plates are set up using uni­ver­sal stan­dards, but you may need to adjust the files accord­ing to your print­ers needs.

• Online: millerslab.com, vistaprint.com, overnightprints.com
• Local Print Shop: Office­Max, OfficeDe­pot, Kinko’s, etc

DISCLAIMER: Please be sure to check the template(s) for cor­rect col­ors, spelling, bleeds, safe zones & fonts before print­ing. Dig­iluxe Design is not respon­si­ble for print­ing errors.

HOW DO I TAKE A SCREENSHOT?

Unfor­tu­nate­ly, I can not pro­vide direc­tion for tak­ing a screen shot as the steps vary depend­ing on your spe­cif­ic mod­el of com­put­er. Here is link to a quick google search that might be help­ful.

How to Take A Screen­shot

HOW DO I OPEN A ZIP FILE?

Unfor­tu­nate­ly, I can not pro­vide direc­tion for open­ing a ZIP file as the steps vary depend­ing on your spe­cif­ic mod­el of com­put­er. Here is link to a quick google search that might be help­ful.

How to Open a ZIP File

PSD TROUBLESHOOTING

1. MY FILE IS OPENING IN THE WRONG PROGRAM

Your com­put­er is mak­ing the choice to open the file in the pro­gram it thinks is best, I can’t help you with com­put­er set­tings. This usu­al­ly hap­pens when you dou­ble-click the file icon to open the file. Do this instead:

Open the files direct­ly from Pho­to­shop or Ele­ments. Open PHOTOSHOP or ELEMENTS and click FILE < OPEN, nav­i­gate to where you saved you file, select it and click OPEN.

2. MY FILE WON’T OPEN

PSD files can ONLY be opened in Adobe Pho­to­shop or Pho­to­shop Ele­ments, which is why it is not­ed in every list­ing that PHOTOSHOP or PS ELEMENTS is REQUIRED for use. Please, be 100% sure that you are open­ing the files in PHOTOSHOP or PS ELEMENTS as required. 99% of the time that buy­ers report that their files don’t open, it is because you are try­ing to open the files in anoth­er pro­gram.

Our PSD files WORK in PHOTOSHOP CS2+ or PHOTOSHOP ELEMENTS 6+ (PS Ele­ments). If you do not have Pho­to­shop installed, you can install a free ver­sion of Pho­to­shop OR Pho­to­shop Ele­ments by down­load­ing it HERE via our PSD Tuto­ri­als page.

Can I use anoth­er pho­to-edit­ing pro­gram? 
Maybe, but I can not guar­an­tee the files will work as I only test in Pho­to­shop & Pho­to­shop Ele­ments. Let’s just say that FILES CAN ONLY BE OPENED IN PHOTOSHOP.

3. I AM HAVING TROUBLE PLACING MY PHOTOS

You are prob­a­bly not using the clip­ping masks pro­vid­ed cor­rect­ly. See our visu­al tuto­r­i­al HERE.

4. MY PHOTO IS COVERING THE TEXT

You are prob­a­bly not using the clip­ping masks pro­vid­ed cor­rect­ly. See our visu­al tuto­r­i­al HERE.

5. COLOR ISSUES

Unfor­tu­nate­ly, col­or issues are device-depen­dent and relat­ed to your adobe col­or set­tings, mon­i­tor cal­i­bra­tion, video card, etc. There are way too many vari­a­tions for me to nar­row down what could be caus­ing your spe­cif­ic col­or issues. Col­ors will vary from mon­i­tor to mon­i­tor.

FOR COLOR ISSUES RELATED TO PRINTINGSEE #6 BELOW

6. I AM HAVING TROUBLE SENDING MY FILES TO PRINT

Every print­er has dif­fer­ent require­ments and spec­i­fi­ca­tions so I am not able to help with issues relat­ed to print­ing. PSD files are not sent direct­ly for print­ing. Print­ing issues arise dur­ing the sav­ing for print process, which is done by you (the buy­er) and is com­plet­ed using the spe­cif­ic directions/specifications pro­vid­ed by your print shop/printer.

See my tuto­r­i­al SAVING YOUR FILES FOR PRINT that cov­ers two sav­ing options that should work for most print­ers here: http://digiluxedesign.com/psdsavingyourfile If nei­ther of these options work, you (the buy­er) will need to con­tact your print­er direct­ly and ask them for their instruc­tions on how to save from a PSD file for their sys­tem.

MILLERS LAB USERS

Our files are set up in CMYK col­or mode. Millers Lab prefers RGB col­or mode. You will need to adjust the file col­or mode and save your files as .PNG files (instead of .JPG) for Millers Lab. See our tuto­r­i­al SAVING YOUR FILES FOR PRINT: http://digiluxedesign.com/psdsavingyourfileSTEP #5.

DISCLAIMER FOR ALL BUYERS

PLEASE BE SURE TO CHECK THE TEMPLATE(S) FOR CORRECT COLORS, COLOR MODE, SPELLING, BLEEDS, SAFE ZONES & FONTS BEFORE PRINTING. I SUGGEST A TEST PRINT FROM HOME. DIGILUXE DESIGN IS NOT RESPONSIBLE FOR PRINTING ERRORS.

6B. MILLERS LAB USERS

Every print­er has dif­fer­ent require­ments and spec­i­fi­ca­tions so I am not able to help with issues relat­ed to print­ing. PSD files are not sent direct­ly for print­ing. Print­ing issues arise dur­ing the sav­ing for print process, which is done by you (the buy­er) and is com­plet­ed using the spe­cif­ic directions/specifications pro­vid­ed by your print shop/printer.

MILLERS LAB USERS

Our files are set up in CMYK col­or mode. Millers Lab prefers RGB col­or mode. You will need to adjust the file col­or mode and save your files as .PNG files (instead of .JPG) for Millers Lab. See our tuto­r­i­al SAVING YOUR FILES FOR PRINT: http://digiluxedesign.com/psdsavingyourfile — STEP #5.

DISCLAIMER FOR ALL BUYERS

PLEASE BE SURE TO CHECK THE TEMPLATE(S) FOR CORRECT COLORS, COLOR MODE, SPELLING, BLEEDS, SAFE ZONES & FONTS BEFORE PRINTING. I SUGGEST A TEST PRINT FROM HOME. DIGILUXE DESIGN IS NOT RESPONSIBLE FOR PRINTING ERRORS.

7. MY ISSUE IS NOT COVERED IN YOUR HELP INFO

My tem­plates are designed for expe­ri­enced Pho­to­shop users, as spec­i­fied with­in the list­ing you pur­chased. Buy­ers MUST know how to use their ver­sion of Pho­to­shop & install fonts. With that said, tech­ni­cal sup­port beyond ver­i­fy­ing that I have pro­vid­ed you a with work­ing file, will NOT be pro­vid­ed.

To assist buy­ers, I pro­vide exten­sive HELP DOCUMENTATION includ­ing detailed writ­ten instruc­tions, visu­al tuto­ri­als, trou­bleshoot­ing tips and a com­pre­hen­sive FAQ page.

If your ques­tion is not cov­ered with­in my help doc­u­men­ta­tion, I would sug­gest a google search that includes your issue & your ver­sion of Pho­to­shop some­where with­in the search perime­ters.